Privacy Policy
What we collect, why we collect it, and how to opt out at any time.
Solar Bear Energy, LLC ("Solar Bear," "we," "us," or "our") operates solarbearenergy.com and provides solar, battery storage, roofing, HVAC and home security services across Pennsylvania, New York and New Jersey. This policy explains what information we collect, how we use it, and the choices you have.
Mobile messaging and consent
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
When you check the SMS consent box on one of our forms, give a team member your number in person or at your door, or provide it during a phone call, you are agreeing to receive text messages from Solar Bear Energy about your quote, appointment reminders and service updates.
- Message frequency varies based on your request and the stage of your project.
- Message and data rates may apply.
- Reply STOP at any time to opt out. Reply HELP for help, or call us at (570) 500-2327.
- Consent to receive text messages is not a condition of any purchase, and you can submit any form on this site without agreeing to texts.
- We do not buy, sell, rent or trade phone numbers or SMS consent.
Information we collect
- Information you give us: name, phone number, email address, service address, the services you are interested in, and any electric bill or photos you choose to upload.
- Information collected automatically: IP address, browser and device type, pages visited, and referring source, including advertising click identifiers and campaign parameters used to understand which ads work.
- Call information: calls to and from our published numbers may be recorded for quality and training. Where recording occurs, you are notified at the start of the call.
How we use it
- To respond to your inquiry, prepare a quote and schedule site visits or installation.
- To send appointment reminders, project updates and service notifications.
- To meet permitting, interconnection, warranty and incentive-program requirements.
- To measure and improve our marketing.
Who we share it with
We share information only with parties that help us deliver the work you asked for:
- Subcontractors and installation crews assigned to your project.
- Equipment manufacturers, financing partners and utilities, where required to register equipment, process an application, or complete an interconnection.
- Software providers that run our CRM, scheduling, messaging and website, acting on our instructions.
- Government agencies and permitting offices as required by law.
We do not sell your personal information. As stated above, mobile information and SMS consent are never shared with third parties or affiliates for marketing or promotional purposes.
Cookies and analytics
This site uses cookies and similar technologies, including Google Tag Manager and analytics and advertising tags, to understand traffic and measure campaign performance. You can control cookies through your browser settings. Blocking them may affect how parts of the site work.
Data retention
We keep customer records for as long as needed to support your system, honor warranties and meet legal, tax and permitting obligations. Inquiry records that do not become projects are kept for a reasonable period for follow-up and then removed or anonymized.
Your choices
- Reply STOP to any text to stop text messages.
- Use the unsubscribe link in any marketing email.
- Ask us to correct or delete your information by emailing contact@solarbearenergy.com or calling (570) 500-2327.
Children
This site is not directed to children under 13 and we do not knowingly collect their information.
Changes
We may update this policy. The effective date at the top reflects the current version.
Contact us
Solar Bear Energy, LLC
301 E Harford St, Milford, PA 18337
Phone: (570) 500-2327
Email: contact@solarbearenergy.com